Shipping
When possible all rewards and add-on’s will ship in the same box. Shipping will begin in December and everyone should have their rewards no later than the end of January.
Last updated: December 11, 2019 16:06
Who wrote the Geneva Cavern Adventures?
Eddie Jonas created the Geneva Caverns, all five adventures, the Monster Folio, and Darlene of Greyhawk fame created the Map. FSC is simply helping with the logistics of production and shipping. Eddie has used some of the IP belonging to Stephen A. Lee from 77 Worlds and Dragonscales with permission.
Last updated: December 11, 2019 16:09
How do I get Digital Downloads?
PDF distribution is handled via the FireSideCreations.com website. You will need an ID there to download PDF’s. PDF access is granted within 24 hours of establishing your account and PDFs are uploaded when shipping for those rewards begins. Click login in the top right then once logged in, click PDF/Ebook on the lower left to get to the digital downloads. Once you have the access they will have a button that says downloads otherwise it will say Buy or display a price.
Last updated: December 18, 2019 10:00
Current Estimated Shipping Date: January 2020
Manufacturing was delayed for a month due to many personal issues with the creator and final updates to the modules. We anticipate full delivery of rewards before the end of January (the next 45 days or so).
Last Updated At: 12/11/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.